SHIPPING POLICY 運輸政策

This website is pleased to offer shipping services. Thebigappleofficial.com (hereinafter referred to as "this website" or "we") is committed to excellence and strives to ensure complete customer satisfaction. Rest assured that upon placing an order, we are doing our utmost to dispatch your order as quickly as possible.

1.Shipping Time
All orders will be processed within 3-5 business days. The estimated delivery time will be calculated from the working days of order placement (Monday to Friday, excluding holidays). While same-day shipping may be possible, please note that the estimated delivery time is for reference only, and actual delivery may vary. Please consider holiday periods that may affect delivery.

2.Billing Rules

2.1 Shipping Charges Calculation: The final shipping charges will be determined by SF Express.

2.2 Logistics Transportation: We default to shipping via SF Express. If you have specific logistics requirements, please contact us for designated logistics transportation. Shipping charges for designated logistics will be based on the fees charged by the specified logistics company.

2.3 Import and Export Tariffs and Taxes: Due to differences in customer delivery locations, some customers may be required to pay import and export-related taxes. The specific fees will be determined by the local customs authorities.

3.Order Tracking
Once your order has been shipped, we will notify you via email. Please keep this email and the order tracking number for reference, as you can track the delivery status of your order using this information. If you have not received a shipping notification within five working days after payment, please email us at Info@thewondercity.com.mo.

4.Product Description
Products purchased on thebigappleofficial.com are not eligible for returns or refunds but we provide exchange services. Please refer to the exchange policy for details. (*Link to Exchange Policy)

5.Disclaimer for Incorrect Addresses

5.1 Customers are responsible for ensuring that the delivery address provided is accurate. If an order is returned to us due to incorrect shipping information, customers will be responsible for the transportation costs incurred for the return of the order and the re-shipment of the order after confirming the information. Specific costs will be determined by the logistics company.

5.2 If you need to change the address, please contact us as soon as possible. Customers are responsible for any additional transportation costs incurred due to address errors or changes. Specific costs will be determined by the logistics company. (Please note that courier companies may charge for address changes.)

6.Parcel Loss/Theft
We are not responsible for lost or stolen parcels. If your tracking information indicates that your parcel has been delivered to your address but you have not received it, please contact the local authorities and the logistics carrier for further investigation.

7.Out of Stock Items
In case of stock shortages, we will notify you via email. You may choose to cancel the order or wait for the item to be restocked before shipment.

8.Damaged Goods
If your order arrives damaged in any way, please contact us immediately at Info@thewondercity.com.mo and provide photos of the order number and the condition of the goods. We will handle it based on the specific situation, but we will strive to find a satisfactory solution.

9.Special Circumstances for Orders
If your order is delayed due to unforeseen events such as natural disasters, floods, fires, trade disputes, lack of third-party materials and services, or terrorist acts, we will notify you as soon as possible and outline the measures we will take to resolve the issue.

10.Acceptance
By visiting our website and placing an order, you voluntarily accept these shipping terms and policies.

11.Contact Information
If you have any questions or concerns, please contact us via the following methods:
Email - (Info@thewondercity.com.mo)